Welcome to Mayer Lutheran

1. 1No networks listed at all? Wi-Fi is switched off. On a laptop there's often a physical key for it — look along the F1–F12 row for a little antenna symbol and press it (you may need to hold Fn).
2. 2Says connected but nothing loads? Open a browser and go to any website. Guest networks usually wait for you to open a page before they let you through.
3. 3Asks for a password? You picked the wrong network. MLHS Guest doesn't need one. Go back and check the name.

1. 1"We couldn't find an account" — check your spelling, especially if your legal first name is longer than the name you go by. Alexander, not Alex.
2. 2"Your password is incorrect" — passwords are case-sensitive and the letter O and the number 0 look almost identical on that card. Try it once more slowly, then raise your hand rather than locking yourself out.
3. 3It signed in as someone else's account — the browser remembered a previous account. Click the account picture in the top right, sign out, and sign in again with your address.
4. 4It's asking for a personal Microsoft account password — see the note below about personal accounts.

Some of you already sign in to Microsoft for Xbox, Minecraft, or an old Hotmail or Outlook.com address. That account is not this account. They look identical on the sign-in screen and this trips up more people than anything else on this page.

If you end up saving schoolwork into your personal account, your teachers can't see it and it won't be there when you need to turn it in. Check the top-right corner: it should say your @mayerlutheran.org address.

You can make the portal open by itself every time you start your browser, so you never have to remember it at all.

1. 1Open your browser's Settings.
2. 2Find On startup (Chrome/Edge) or General → Homepage (Safari/Firefox).
3. 3Choose Open a specific page, and paste the portal address.

School networks are legally required to filter what students can reach. Filtering an encrypted connection means the filter has to sit in the middle of it, and your computer will refuse to trust anything in the middle unless you tell it to. The certificate is you telling it to.

It only applies on the school network. It does not let the school see your home internet, and it doesn't do anything on your phone's cell data.

Grades and missing assignments — this is the honest list of what you owe. Check it on Fridays, not on the last day of the quarter.

Your lunch balance. When it runs low, this is where you find out before it becomes awkward.

1. 1Stuck on a loading spinner? Give it a full minute the first time — it's building your account. If it's still spinning, refresh once.
2. 2Asking you to sign in again? Use your full @mayerlutheran.org email, same as the portal.
3. 3"You're missing out! Ask your admin to enable Teams." — you're signed in with a personal Microsoft account, not your school one. Sign out and sign back in.

1. 1Open the assignment and read the instructions.
2. 2Click the Word document attached under *My work*. It opens straight in your browser.
3. 3Answer the question. It saves as you type — there is no Save button and you don't need one.
4. 4Click Close in the top-right of the document to come back to the assignment.
5. 5Click Turn in.

1. 1No Turn in button? You're still inside the document. Close it first.
2. 2**Button says *Undo turn in*?** You already did it. You're finished.
3. 3Document won't open? Try once more; if it still won't, raise your hand — don't sit and wait.

Chat is for quick and now — "I can't find the assignment", "I'll be late to your class".

Email is for anything that needs a record or a real answer — absences, extensions, questions about a grade.

Either way: teachers are not on call at 11pm. Send it anyway if that's when you thought of it, but expect the reply in the morning.

1. 1Put something real in the subject line. "Question about Friday's quiz" — not blank, not "hey".
2. 2Start with a greeting. "Hi Mr. McClintock," is plenty.
3. 3Say what you need in the first sentence. Teachers read a lot of email on a phone between classes.
4. 4Sign your name. Your address has your name in it, but sign it anyway — and if you're emailing a teacher who has 90 students, say which class you're in.
5. 5Read it once before sending. That's it.

Not required, just true: the students who write clear emails get faster and more helpful answers. Every time.

1. 1Can't find Outlook? It's on the Student Portal under Resources, with the blue envelope icon.
2. 2Bounced back? Check the address spelling — matt.mcclintock@mayerlutheran.org, two dots.
3. 3Sent it from a personal Gmail? Send it again from your school account. That's the one that counts.

Anything in OneDrive is on every device you sign into, backed up, and recoverable when you delete it by accident. Anything on your Desktop exists in exactly one place and is one spilled drink away from gone.

"My laptop died and my essay was on it" is not an excuse that works, because it's a solved problem and this is how you solve it.

1. 1Nothing happened when you clicked Sync this OneDrive — the browser prompt may have been blocked. Look for a small icon at the right-hand end of the address bar, or just open the OneDrive app on your computer directly and sign in with your school email. Same result.
2. 2It asks for a personal Microsoft account — you picked the wrong sign-in. Use your @mayerlutheran.org address.
3. 3It wants to back up your Desktop, Documents and Pictures — on a family computer, say no for now and ask a helper. On your own computer it's fine either way.
4. 4It's still syncing after ten minutes — that's normal on a busy network. Leave it running and carry on with the list.

1. 1In Outlook, start a new email to print@mayerlutheran.org.
2. 2Click Attach.
3. 3When it asks how you want to attach it, choose Attach as a copy — *not* Share as a OneDrive link.
4. 4Check the attachment shows as a file with a Word icon, not a link with a chain or cloud symbol.
5. 5Send it, then go and collect your page.

1. 1Nothing came out? Give it a minute, then check you sent it from your school email — personal addresses are ignored.
2. 2It printed a page that just says a filename and a link? That's the link problem above. Send it again as a copy.

Pick three random words and a number — otter-piano-lamp7. Long beats complicated: it's far harder to crack than Xk9!p and you can actually remember it.

Write it on the same card as your school passwords and keep the card somewhere sensible. Written on paper at home is genuinely fine. Reused across ten websites is not.